Learning Outcomes

A library of workplace skills

PSI’s Job Readiness & Leadership Skills program prepares individuals for the 21st century workplace. We can deliver all 16 modules with 70+ outcomes or a combination in a variety of certificate deliverables to meet our clients’ learning goals.


Analytical Problem Solving

  • Thinks Analytically and Critically: Attempts to understand a situation, problem, or opportunity by evaluating it in terms of its basic parts.
  • Recognizes Trends: Identifies meaningful trends in behavior, information, or data.
  • Identifies Problems: Recognizes issues or opportunities that require resolution.
  • Examines Information: Inspects and scrutinizes information or data carefully.
  • Generates Solutions: Considers own and others’ experience along with sound judgment to create solutions to a problem.

Continuous Learning

  • Finds Growth Experiences: Seeks out professional experiences to advance one’s career.
  • Aspires to Develop: Strives to acquire new knowledge and skills for professional advancement.
  • Learns Willingly: Demonstrates personal motivation to acquire knowledge or skills.
  • Works to Improve: Puts forth effort to advance or enhance performance.

Cooperative Teamwork

  • Works as Part of a Team: Coordinates and cooperates with others to achieve objectives.
  • Resolves Conflicts: Brings about successful conclusions to disputes or disagreements.
  • Shares Information: Proactively communicates key information to relevant team members.
  • Puts the Team First: Considers team goals over personal objectives.
  • Shares Credit: Gives credit to other team members as appropriate.

Coping With Pressure

  • Remains Optimistic: Expresses a positive outlook regardless of the circumstance.
  • Manages Stress: Maintains composure under pressure.
  • Handles Criticism: Responds constructively to direct, candid feedback about one’s behavior, performance or activities.
  • Uses Coping Strategies: Engages in behaviors to improve personal functioning in stressful or challenging situations.
  • Shows Resilience: Bounces back and recovers from adversity or negative feedback.

Customer Focus

  • Monitors Customer Behavior: Studies the processes individuals, groups, and organizations use to select, use, and dispose of products, services, experiences, or ideas.
  • Identifies Emerging Customer Needs: Conducts market research to identify unmet or unsatisfied needs that consumers will likely solve by purchasing a product or service.
  • Aligns Customer Needs: Examines the extent to which a product or service aligns with customer expectations.
  • Measures Customer Satisfaction: Sets up feedback loops to measure customer satisfaction.


  • Evaluates Acceptable Alternatives: Chooses a course of action from among viable alternatives that achieves the desired result.
  • Accepts Responsibility for Decisions: Takes accountability for one’s choices and the subsequent outcomes.
  • Takes Calculated Risks: Considers the chance of failure and potential danger before choosing a course of action.
  • Decides Quickly: Chooses a course of action among alternatives rapidly.
  • Considers Opinions of Others: Takes into account others’ perspectives when making decisions.

Drive For Excellent Results

  • Sets Quality Standards: Establishes acceptable and desirable specifications for products or services.
  • Adheres to Quality Standards: Follows acceptable and desirable specifications for products or services.
  • Monitors Quality: Tracks error and defect rates in a thorough and systematic fashion.


  • Demonstrates Versatility: Draws from an array of skill sets or approaches, applying each as needed to match work requirements.
  • Adjusts to Changing Demands: Changes behavior or approach as work requirements change.
  • Remains Open to Change: Demonstrates capacity to entertain new or different ideas and approaches.
  • Deals with Ambiguity: Decides, acts, adjusts, and copes appropriately in the absence of clear directions or information.

Influential Communication

  • Listens Actively: Actively listens to what someone is saying and paraphrases the conversation to confirm understanding.
  • Asks Probing Questions: Asks questions in order to uncover details and relevant information.
  • Communicates Clearly: Imparts knowledge, thoughts, ideas, feelings, or information in an understandable manner.
  • Communicates Confidently: Expresses oneself with self-assurance and conviction.
  • Writes Clearly: Expresses information in a written form that is easily understood by others.


  • Achieves Results: Performs work in a manner that produces desired outcomes.
  • Acts with Confidence: Demonstrates confidence that one’s knowledge, skills, and abilities will produce desired outcomes.
  • Acts with Sense of Urgency: Takes immediate action by focusing and working as quickly as possible.
  • Acts Competitively: Strives to outperform other employees and exceed goals or expectations.
  • Takes Action: Completes tasks without being asked by others to address a situation, problem, or opportunity.


  • Introduces Change: Identifies opportunities and incorporates new approaches, systems, tools, and reward structures.
  • Embraces Creativity: Generates new ideas, products, methods, and approaches for completing work.
  • Focuses on Continuous Improvement: Continuously improves products, services or processes.

Integrity and Respect

  • Treats Others Fairly: Interacts with others consistently and without bias.
  • Operates Ethically: Maintains moral principles in business and personal practices.
  • Demonstrates Trustworthiness: Demonstrates truthfulness, sincerity, and honesty.
  • Respects Diversity: Appreciates differences between different demographics.
  • Embraces Diverse Perspectives: Values the different perspectives offered by individuals from different backgrounds.

Management of Others

  • Coaches for Performance: Supportively shares specific, concrete information about a person’s performance to help them understand their strengths and opportunities for growth.
  • Enriches Employees’ Jobs: Motivates employees by challenging them with opportunities that require them to use the full range of their skills and abilities.
  • Gives Direction: Provides clear guidance to employees on the activities they should perform.
  • Delegates to Others: Assigns specific tasks, duties, activities or projects to others.

Planning and Organizing

  • Leads Projects: Accepts responsibility for organizing people, resources, procedures, and protocols to achieve a goal on a defined timeline.
  • Manages Resources: Deploys an organization’s assets and talent efficiently to maximize productivity while containing costs.
  • Operates in an Organized Manner: Organizes work tasks and projects to maximize efficiency and productivity.
  • Manages Time: Monitors the pace of work to improve efficiency and productivity.
  • Creates Contingency Plans: Identifies potential risks in projects and creates alternative plans accordingly.


  • Attends to Details: Focuses on fine points, particulars, specifics, and technicalities.
  • Adjusts Schedule: Demonstrates willingness to alter one’s calendar to accommodate work requirements.
  • Works Independently: Works effectively in the absence of direct supervision.
  • Stays on Task: Completes an activity without becoming distracted or sidetracked.

Strategic Vision

  • Thinks Strategically: Creates approaches that consider a company’s goals and resources, competitors, market factors, technology, and consumer behavior.
  • Understands the Big Picture: Possesses a broad, holistic view of an industry, issue or problem.
  • Creates Alignment: Creates and maintains policies and procedures that align with the organization’s strategic goals.
  • Understands Business Practices: Has relevant knowledge regarding business practices, markets, strategies, and sales.
Learning Outcomes - Am I Job Ready?